Returns

Cancellation/Refund Policy

ALL our products are made-to-order. We do not hold inventory or stock.

If you are unhappy with the items that you have received, please contact customer service FIRST by sending an email to info@southernbeachgirl.com. Merchandise returned to the manufacturer without contacting customer service will not be processed correctly.

Returns

It is very important that you read the description of each item before you place your order. There is a sizing chart available on site so you can choose your correct size. It is also of equal importance that you provide us with your correct information before you finalize your order.

At this time, we do not accept returns for any reason because as mentioned earlier, we do not hold inventory or stock for all items made-to-order. If you wish to make a correction on your order, please contact customer service within 12 hours from the time you submitted your order form. We normally send your order information immediately to production facility but if you contact us within the indicated timeframe, we might still be able to make your requested amendments.

On the other hand, if we sent you the wrong order, kindly let us know as soon as possible so that we can send you the correct item. In the instance of our error, you do not have to return the item. You can keep it!

Refunds (if applicable)

Southern Beach Girl™ gives refunds as store credits only.

You can use your store credits to purchase any other item/s from our store. You will be given store credits in exchange for any item that is damaged or missing upon delivery.

You will also be given store credits, equivalent to half the amount you paid, if we made a mistake and you declined our offer to send you the correct item.

Cancellations

Please place your order carefully. You must contact our support staff (info@southernbeachgirl.com) should you wish to cancel your order. Our support staff will try to intercept the order before it goes into production. However we do not guarantee we will be able to do so.

Shipping

We use the standard shipping method of 3-7 business days from the day the item was released from production. The shipping fee will be included in your final bill, unless it was waived due to some promotion. Shipping fee is non-refundable and it will be deducted from the cost of refunded store credits, if you are eligible to receive such credits.

The Southern Beach Girl™ staff will do our best to help resolve any issues, and achieve total customer satisfaction.

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